Terms & Conditions

01About these terms

These terms apply to all cleaning services provided by CleanArt Cleaning Services on the Gold Coast. When you book with us — online, by phone or by message — you're agreeing to them.

If we've agreed something different with you in writing, that agreement takes precedence over anything on this page.

02Quotes and pricing

All prices include GST.

The prices shown on our website are based on an average-sized property in reasonable condition. They're a guide to help you budget, not a fixed quote.

What you're actually charged can differ, and these are the usual reasons:

• The condition of the property. A home that's been well looked after takes less work than one that hasn't.
• How long you've lived there. Longer tenancies generally mean more build-up, particularly in ovens, bathrooms and around window tracks.
• Furnished or serviced properties. Our prices are for unfurnished, unserviced properties. Where furniture or contents remain, additional charges apply.
• Pets. Where pets have been kept, extra time is usually needed for hair, odour and marks. Your agent may also require a flea treatment.
• Access. Prices assume we can park and unload close to the property. Properties that are difficult to access — no parking nearby, stairs with no lift, restricted building access — may incur an additional fee.

03What a bond clean includes

Our standard bond clean covers the following:

Anything outside this list can usually be arranged — just ask when you book, and we'll quote it separately.

04What isn't included

The following sit outside a standard bond clean. Some can be added by arrangement, and some we don't offer at all:

• Garbage and recycling bins — by arrangement
• Blinds — venetian, vertical, roller, slimline aluminium and shutters
• External decks
• External walls, stairs, gutters, fascias and downpipes
• Driveways and pathways
• Security screens
• Wasp and insect nests outside the property

Ovens that haven't been maintained are a special case. Heavy, baked-on build-up takes far longer than a standard oven clean, and an additional fee applies. We'll always tell you before we start.

External windows, flyscreens and tracks, garage cleaning, carpet steam cleaning and pest treatments are available as optional extras when you book.

05Booking and your deposit

A $100 deposit confirms your booking and holds your date and time. Until the deposit is paid, the slot isn't reserved.

The deposit comes off your final price — it isn't an extra charge. The balance is payable on the day.

Once your deposit clears you'll receive a confirmation email with your booking reference, the date and arrival time, the address, any extras you've chosen and your estimated total.

06Cancelling or rescheduling

Rescheduling is free. If your moving date shifts, let us know and we'll move your booking. There's no fee, and your deposit carries across.

For cancellations:

To cancel or reschedule, call 0419 324 252 or reply to your confirmation email. Please don't rely on a message left outside business hours if your booking is close — call us.

07Paying for your clean

Your deposit is paid by card when you book online, through Stripe. Your card details go directly to Stripe and are never stored by us.

The balance is due on the day, on arrival, once the job has been confirmed. You can pay by:

• Cash
• Bank transfer using PayID or Osko

If you'd prefer to arrange payment differently, talk to us before the day.

08Time on site

The start and finish times on your booking are the standard times a property of that size normally takes for the quoted price. Some properties take a little less, some a little more.

We absorb overruns of up to 30 minutes at no charge. Beyond 30 minutes, additional fees apply — and we'll speak to you before that point rather than presenting it afterwards.

09Our bond-back guarantee

If your agent or landlord identifies something within our scope that hasn't been cleaned to standard, we'll come back and put it right at no charge.

There are two 72-hour periods, and they're separate. You have 72 hours from your agent's report to raise it with us. Once you have, we'll return within 72 hours to fix it.

For the guarantee to apply:

• The invoice must be paid in full — cash received, or funds cleared into our account.
• The items raised must fall within the inclusions listed in section 3. We can't be responsible for items we were never engaged to clean.
• You'll need to tell us within 72 hours of receiving your agent's report or exit inspection, and send us a copy of it.
• The property must be in the same condition as when we left it, with no further use in between.

10Access and conditions on the day

So we can do the job properly, please make sure that on the day:

• We can get in — keys, a lockbox code, building access or someone to let us in.
• Power and water are still connected. We can't complete a clean without them, and a wasted visit is chargeable.
• The property is empty of belongings, unless you've booked it as furnished.
• Pets are secured or off the property.

If we can't access the property at the booked time, or can't work safely, we'll contact you immediately. Where a visit is wasted through no fault of ours, the deposit is retained to cover the time held.

We're fully insured. If something is damaged through our negligence, tell us straight away so we can put it right.

11Your rights under Australian law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or removes those rights.

If something goes wrong, please raise it with us first — most things are resolved with a phone call.

We handle your personal information only to arrange and carry out your booking, and we don't sell it or pass it to anyone unrelated to your job.

12Contact us

Questions about anything on this page, or about a booking:

CleanArt Cleaning Services
Gold Coast, Queensland
Phone: 0419 324 252
Email: cleanart.gc@gmail.com

We may update these terms from time to time. The terms that apply to your booking are the ones published when you booked.